Customers of Smaller Broadband Providers are Happier – Which?

March 17, 2015
by Alex Tough

Customers of smaller broadband providers are much happier than those of the big three BT, Sky and TalkTalk, reports consumer group, Which?

The three largest providers received customer satisfaction scores below 50% in a survey. Smaller providers such as John Lewis Broadband, Plusnet, Utility Warehouse and Zen Internet scored over 70%.

Which? is campaigning for greater clarity in the broadband speeds companies are allowed to advertise. “Smaller suppliers are leaving larger rivals in their wake when it comes to the service they provide so we need to see the big players up their game,” said the executive director of Which? Richard Lloyd.

The consumer campaign group says most of the internet service providers in the survey received scores of three stars when people were asked to rate their broadband speed. TalkTalk customers were least happy, giving their provider two stars for speed.

Which? is campaigning against rules which it says allow providers to advertise broadband speeds that only 10% of their customers actually receive.

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Are you looking to purchase broadband for your business or even upgrade your current business broadband to superfast?

Why not contact Rymote?

Rymote are one of only six companies in the North East of England with Cisco Premier Partner status, this enables us to provide customers with the top premium equipment that money can buy and with our expertise and experience we can install the best broadband service and get the most out of your IT network.

We specialize in Remote Working as we know how our customers need to reduce their costs, with this in mind we supply Cisco engineers to work as efficiently as possible so our customers only have to pay for the time our engineers put in.

We deliver guaranteed speeds to ensure your business gets the fast, reliable bandwidth required to support applications such as cloud computing, VoIP telephony and video conferencing, helping your business to work smarter. Not all broadband services are adequate and Rymote understands this.

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What are Connection Vouchers?

The UK Government are offering the chance for SME businesses to upgrade their broadband with a new connection voucher scheme, of up to £3,000 which enables them to be connected to superfast broadband by a supplier of their choice.

The Government’s Broadband Connection Vouchers scheme is active in 22 cities and starting up in a further 23 cities around the country and is registered with over 500 suppliers. The government has committed £150 million for the SuperConnected Cities programme which is managed by Broadband Delivery UK (BDUK).

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If you wish to choose Rymote as your Connection Voucher supplier, you can fill in the form below or visit our Connection Vouchers page to find out more Information.

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