FAQ

How can Rymote help my company?

We pride ourselves on giving the best possible service to all of our customers. We want you to be happy with your network and be a part of your business. When we know how your business works, we can tailor our service for it and make sure that you’re squeezing the most out of your network. By doing this all remotely, we can provide a more convenient and efficient service. There’s no more time wasted waiting for an engineer when you can have one on standby waiting for your call.

Why work remotely?

To put it simply, it’s more efficient, convenient and better for your IT budget. There’s no need to have an on-site engineer for most work, so why pay for a half day or full day of engineering when it might only take an hour or two? Then you have to factor in travel time, the inconvenience of needing to escort the engineer to hub rooms. This all takes time and time is something that you can’t get back. Try our service and make your working life easier.

Are your services available 24/7?

Yes they are. We understand how critical your network infrastructure is to your business so we will can help in any way possible at all times.

How do I contact you?

You can contact us using the contact form [LINK THIS] on our website, by phone at 0191 580 8858, or by using our live chat function on our website.

I have a fault but no maintenance agreement, can you help me?

We don’t like lengthy maintenance contracts (who does?) and so we strive to make sure that we don’t require one for most work. Just raise a job with us and we’ll solve your problem.

What is the different between a CCNA, CCNP and CCIE?

CCNA, CCNP and CCIE are all levels of certifications achieved through Cisco courses. Below is a brief description of these levels.

CCNA – A certification for entry level engineers, A CCNA certification validates the ability to install, configure, operate, and troubleshoot medium-sized routed and switched networks.

CCNP – A certification for more experienced engineers, a CCNP has the skills required to suit an enterprise level role such as a systems engineer.

CCIE – A certification for the most experienced and knowledgeable engineers, who are recognised for their expert engineering skills and mastery of Cisco Products and solutions.

What is VoIP?

VoIP or Voice over Internet Protocol as it is known in full, provides a means of voice communications over a data network.

How do I get Cisco certified?

The path to Cisco certification can be achieved by studying for the CCNA exam which can consist of two exams. These exams have been termed ICND1 and ICND2. Passing these exams awards the successful candidate with CCNA certification. Once a candidate has completed their CCNA, they can choose from a number of different specialisation routes to go down.

Which Cisco Technologies can you support?

We can help you with the whole portfolio of products that are currently supported by Cisco. Although some older products may be unsupported by Cisco, we may still be able to perform configuration work with some terms and conditions needing taken into consideration.

We support Cisco ASA, Catalyst, ISR G1, ISR G2, Nexus, CUCM, CME, UC500, Aironet, Jabber and many other products. These are just a few examples for reference purposes.